Several times we have discussed in the past of how important and vital is our wife's to have good communication with her parents back home. I am sure everybody has found some way to make cheap calls to Russia/Ukraine and FSU or they have contact via their computer using one the many messengers available.
Ever since I met my wife and while we were still courting, I made sure that her computer was in tip top working order and installed for her a camera and MSN Messenger. At the same time we arranged with her local provider, UFA net, that is supplying Cable TV, Telephone service and Internet connection via a fibre optics cable to have a very fast broadband, 30 Mbits, for the pricey sum of 350 Rubble's a month! I am sure you would have guessed already that her Internet connection and MSN messenger, after that, were not only in daily use but were providing us with an excellent communication tool that helped us to build and improve our relationship.
Since our marriage, back in June 2008, the same communication tool has been used from my Mother in Law to talk to us, almost daily, and slowly I teach her how to use it correctly, with excellent results. Basically all my MIL had to do is to switch on the computer, then the Internet connection was opening automatically as also the MSN Messanger. One click on MSN and she was/is on line with us.
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The unfortunate thing is that over the past 3 years, some very close relatives of my wife, who visit her often, without asking...... use the computer for their own communication and most of the time something went wrong, and time after time my wife and I had to spent a lot of time to discover what was the problem and sort it out, bearing in mind that I don't speak Russian, wife is not an expert in English computer techninal terms and my MIL hardly knows anything about computers.
Last December and while one of the relatives was using the computer something went wrong and they called in an "Expert" to sort it out!
Well this expert managed to start the computer and at the same time, he was asked to make Skype as the default Messenger for our relative to use it. Additionally he deleted the MSN Messenger and also the AVG Free Antivirus program that I had installed and replaced with another one, which of course was not FREE like AVG. There was nothing I could do about it after the event, so I had to use my SKYpe to speak to MIL.
When Skype came out I was one of the first 8 million people to install it but I soon realised that Skype is using most of the computer resources, like Memory and CPU making the use of any other program simultaneously very difficult, and if ever I used anything else the quality of the voice was/is distorted. On the other hand MSN Messenger is low in the use of resources and the CPU (Central Processing Unit - Chip) and more importantly is producing an excellent full screen picture and very good quality Audio. I am also able to use other programs, at the same time, and some of them are heavy in the use of resources, PhotoShop, and Web editor for example.
Few days ago, I got hold of a new program
"Team Viewer" that allows me to remotely access my MIL computer and make any necessary changes and improvements but I was not aware that the internet connection was not automatically connecting and my poor MIL had to learn to click the "UFA net" link to open the connection. I discover it when after a long and painful time managed to delete the new and not working Antivirus program and download AVG but then the installation requires rebooting the computer.
After realising that something has gone wrong, called my MIL and she told me about the "Clever"
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way to connect "Manually"
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to the internet. After that I spent a couple of days clearing all the mess that has been accumulating, because none of the relatives knew what to do and what programs to run regularly, cleared a lot of unnecessary heavy games programs, installed MSN Messenger and made the computer running much better and fast, like I left it when I was there 2 years ago.
Naturally, I was pleased with myself and my MIL was much happier because she was used to good quality Audio and excellent full screen video.
So, I decided to solve the problem of the internet not opening automatically and after of few frustrating calls to "UFAnet support" with my wife, finally we spoke to somebody who promised to sent an Engineer to correct the fault!
Today this young technician arrived, while I was de-fragmenting her disk, and without any warning he started working on the computer. To my amazement without first "
making a Back up" he went into the
"Registry" of the PC and started deleting and changing lines etc.
Everybody who knows about computers will tell you that you don't work on the "Registry" without first making a back up!
By the time we managed to call home and speak to him........ he had dome several changes/deletions etc in the
"Registry" but he re-assured us that the system from now on will connect automatically to the Internet and he will reboot the computer several times to make sure it works.
Well soon my worst fears proven right...... and it took him another 2 hours to manage to make the computer to work, as it was doing before he started work.......
Then he announced that
"he has more clients to visit and my MIL will have to continue just click the link to open the connection and ..... left," ignoring my wife's and my comments.
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I am sure you can imagine what I will have to say, when we call tommorrow to his supervisor!
PS: Sorry about my ranting but....... I am extremely angry.
UPDATE: After calling Ufa net and speaking to the head of the support department......finally the problem was resolved. It appears it was something to do with their configuration but he would not admit anything.
Never mind, now everything works as it should be. All my MIL has to do is to switch on the computer, in the morning and go to her kitchen to do her chores.
The computer loads automatically the MSN Messenger, the Team viewer (so I can get in whenever I want), updates the antivirus AVG, AVG scans the pc and clears any malware and the pc is ready for communication .... when we are getting up here in the UK, must not forget we have 5 hours difference in the summer.
So everybody is happy now!
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